Getting the customer is only half the job.
Great marketing creates expectations. When a potential customer calls, sends a message, requests a quote or walks through your door, their experience should match the business they’ve been seeing online. At AAYS, we don’t just help businesses look good online. We pay attention to what happens after the marketing works.
Training Programs
We provide specialized training and audits to strengthen your customer experience and operational excellence.
Customer Service Team Training:A customized 2-hour customer service training session designed to strengthen professionalism, communication, responsiveness, and the overall customer experience.
• Customized 2-hour training session
• Up to 10 participants
• Available locally in person or virtually
• Training tailored to the organization’s customer service needs
• Practical examples and discussion relevant to the business
• Recommendations employees can begin using immediately
Customer Experience Audit + Training: A deeper look at the customer experience your business is currently delivering, followed by customized training based on what we find.
• Mystery customer call
• Website inquiry evaluation
• Social media response evaluation
• Google review and reputation review
• Voicemail and telephone experience review
• Lead follow-up evaluation
• Customer experience findings and recommendations
• Customized customer service training based on the audit
Customer Experience Improvement Program: For organizations that want to go beyond training and create clearer customer experience standards throughout the business.
• Customer experience audit
• Customized customer service training
• Customer journey review
• Customer communication scripts
• Response and service standards
• Complaint-handling procedures
• Review and reputation response procedures
• Improvement recommendations
• 30-day follow-up review
$500
$950
$1,500